Collections teams often face a trade-off: cover more accounts or maintain quality. AI voice agents remove that tension by handling high-volume calls reliably and consistently.
Whether it's reminding customers about overdue balances, offering payment plans, or following up on promises, AI agents can manage the routine work—at scale.
Here's how it works:
- Upload your list of overdue accounts.
- The voice agent calls, explains the reason for contact, and offers clear options.
- Customers can confirm a payment date, request a plan, or speak to a human if needed.
- The agent logs the outcome and schedules any follow-ups automatically.
Why it works:
- Calls are made promptly, with no backlog.
- Conversations follow approved scripts and guardrails.
- Human agents only step in for exceptions, not every single account.
Key metrics to track:
- Right-party contact (RPC) rate
- Promises-to-pay (PTP) and kept-promise rate
- Cost per cured account
- Average days to promise
Start simple:
Pilot with one segment—like accounts under 30 days past due—and measure impact over two to three weeks. You'll likely see higher coverage, faster resolutions, and reduced cost per recovery.
Want to test it in your workflow? Request a demo.