Privacy Policy

1. Introduction

Voicia.ai ("Voicia", "we", "our", or "us") provides AI-powered voice automation services to business clients. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, use our platform, or interact with our voice agents.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect and process the following information:

• Account information (name, email, company details)
• Call recordings and transcripts
• Contact lists and customer data uploaded by clients
• Usage data and analytics
• Technical information (IP address, browser type, device information)

If you upload contact lists or customer data, you confirm you have the right and consent to process that data for your operational purposes.

3. How We Use Personal Information

We use personal information to:

• Provide automated calling and voice interaction services
• Improve accuracy and performance of AI models
• Generate dashboards, performance analytics, and reporting
• Communicate with users and provide support
• Maintain security, compliance, and fraud prevention

We do not sell personal data.

4. Lawful Basis for Processing

We process data under the following grounds:

• Performance of a contract (providing services to clients)
• Legitimate business interest (improving platform functionality)
• Consent (where required, such as for call recordings)
• Legal compliance (where applicable)

5. Data Storage & Security

We use enterprise-grade cloud infrastructure and encryption to protect data in transit and at rest. Access is restricted to authorized personnel only, under strict confidentiality controls.

6. Data Retention

Call data and contact records are retained only for as long as necessary for operational or legal reasons. You may request deletion at any time.

7. Sharing of Data

We may share data only with:

• Cloud hosting providers
• Telephony and speech processing vendors
• Analytics and logging infrastructure
• Regulatory authorities where legally required

We do not share data for marketing or resale.

8. Your Rights

Depending on your jurisdiction (e.g., GDPR, POPIA, CCPA), you may have rights to:

• Access your data
• Request correction or deletion
• Object to processing
• Request data export

To exercise any rights, contact us at: info@voicia.ai

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

10. Contact Us

For privacy or data protection queries:

Email: info@voicia.ai