Analytics dashboard
Track volume, connect rates and outcomes by campaign, and spot bottlenecks before they cost you.
Every call handled.Every outcome logged.
Voicia.ai's AI voice agents run your high-volume calls, from collections to customer support. Every call is recorded, transcribed and tagged, and the right follow-up goes back to your team.
Built for the calls that fill your team's day.
Deploy agents across outbound and inbound workflows. Each one follows your scripts and policies, and hands off to a person when it should.
Sample conversation
Outbound · Debt collection- Voicia agent
Hi, am I speaking with Thabo? I'm calling about the overdue balance of R2,450 on your account.
- Customer
Yes, that's me. I get paid on Friday, so I can settle it in full then.
- Voicia agent
Thank you. I've noted a payment of R2,450 on Friday the 28th and I'll send the payment details now.
Outcomes captured
- Promise to pay
- Right-party contact
- Dispute raised
- Escalated to human
Tuned for
- Financial services
- Healthcare
- Hospitality
- E-commerce & retail
- Telecommunications
- Logistics
- Public services
From contact list to closed loop in three steps.
No new telephony to manage and no scripts to babysit. Bring your contacts, set the rules, and let agents do the dialling.
contacts_q4.xlsx
2,400 rows · mapped
ConnectedCRM sync
API · automatic
01Add your contacts
Upload a CSV or XLSX file for a quick campaign, or connect your CRM via API for automatic sync.
- Concurrent calls248In callQueued02
Agents make the calls
Voice agents call in parallel, follow your scripts and policies, and adapt to each conversation in real time.
Dispute raised
•• 6205 · 3:12
Escalation rule matched
Collections team
Recording + transcript attached
03Outcomes route back
Every call is recorded, transcribed and tagged by outcome, and the right follow-up lands with the right team.
Full visibility into every conversation.
Call recordings, searchable transcripts, live dashboards and automatic outcome tagging, so you can coach, follow up faster and improve conversion.
Real-time monitoring
See every active call as it happens, with live status and duration.
Smart categorisation
Calls are tagged by outcome automatically: payment confirmed, meeting booked, issue resolved.
Recordings & transcripts
Every call is recorded and transcribed. Play back or download any recording, or search to jump to the exact moment.
Export & integrate
Export call data to CSV, or push it straight into your CRM and existing systems.
Proof from the hardest calls in the queue.
Voicia is built for the accounts your team can't reach and the calls nobody has time to make.
LendGo Africa
Lending · CollectionsReaching the unreachable with AI-powered collections.
LendGo's loan officers couldn't reach many borrowers on first attempts, and manual follow-ups were eating into their day. Voicia's agents took over persistent outreach to the hardest-to-contact accounts.
Live-answer reach
Share of accounts reached by a live answer
Initial AI calling attempts
11%
With continued follow-up
34%
- Increase in cumulative borrower reach
- 3×
- Of live connections came from follow-up calls
- 67%
- Of connected accounts led to a callback or payment commitment
- 29%
Notes on running calls with AI.
Playbooks and lessons from collections, sales and support teams putting voice agents to work.
View all articles
CollectionsMarch 10, 2025AI in Collections: Lift Promises, Lower Costs
Reach more customers, capture more promises-to-pay, and reduce costs—without adding headcount.
LeadsNovember 25, 2025Speed-to-Lead with AI Voice: Call New Leads in 60 Seconds
Turn inbound leads into booked meetings by calling them instantly—without waiting on an SDR.
Customer ExperienceJanuary 10, 2026Inbound AI Agents: Transform Customer Experience 24/7
Handle every inbound call instantly with AI agents that resolve issues, answer questions, and never put customers on hold.
Questions, answered.
Can't find what you're looking for? Talk to our team.
What kinds of calls can Voicia handle?
Outbound campaigns such as debt collection, lead qualification, surveys and payment reminders, and inbound calls such as customer support, general enquiries and bookings. Agents are configured to your scripts, terminology and policies.
What happens when a call needs a person?
Agents follow your escalation rules. When a conversation needs a human, such as a dispute, a complex case or a request to speak to someone, it's tagged with the outcome, call recording and full transcript and routed to the right team.
Are calls recorded?
Yes. Every call is recorded and transcribed automatically. Recordings sit alongside each call's transcript and outcome in the dashboard, where your team can play them back or download them for QA, coaching and dispute resolution.
How do we get our contacts into Voicia?
Upload a CSV or XLSX file for a one-off campaign, or connect your CRM via API so contacts and outcomes sync automatically.
How quickly can we launch a campaign?
Once your call flow is configured, launching takes minutes. Voicia can initiate hundreds of outbound calls in around three minutes.
What reporting do we get?
Real-time dashboards, a recording and searchable transcript for every call, automatic outcome tagging, and CSV export or CRM integration for your own reporting.
How is call data protected?
We use enterprise-grade cloud infrastructure. Call recordings, transcripts and contact data are encrypted in transit and at rest, and access is restricted to authorised personnel. See our privacy policy for full details.
Get started
Put your call queue on autopilot.
See how Voicia's voice agents can take on your highest-volume calls, and hand back the ones that need your team.