LendGo Africa × Voicia.ai: Reaching the Unreachable with AI-Powered Collections
How LendGo Africa tripled cumulative borrower reach with automated AI outreach to hard-to-contact accounts.
For lenders, reaching customers with overdue payments is often a significant challenge. LendGo Africa partnered with Voicia.ai to find out what changes when persistent, automated outreach takes over the hardest part of the job.
The challenge
LendGo Africa's loan officers were unable to reach many borrowers on their initial calling attempts. Repeated manual follow-ups consumed valuable time and resources, pulling the team away from the conversations that actually move accounts forward.
The solution
LendGo partnered with Voicia.ai to pilot AI-powered outbound collections, focusing primarily on customers who had already proven difficult to contact.
Voicia's AI agents:
- Automated repeat outreach to unreachable borrowers.
- Engaged customers in natural, human-like conversations.
- Identified opportunities for further engagement and repayment.
The results
The pilot demonstrated the impact of persistent, automated outreach:
- 3× increase in cumulative reach: Live-answer reach increased from 11% on initial AI calling attempts to 34% through continued outreach.
- 67% of live connections achieved through follow-ups: Most successfully contacted accounts were reached only after additional attempts.
- 29% actionable outcomes: Nearly a third of accounts with live connections generated a recorded callback request or stated payment commitment.
- Hundreds of calls in minutes: Voicia can initiate hundreds of outbound calls in approximately three minutes, demonstrating its ability to scale customer outreach rapidly.
The impact
By automating outreach to difficult-to-reach borrowers, Voicia demonstrated how lenders can extend their collections capacity without proportionally increasing manual workload.
The pilot highlighted three clear benefits:
- Improved customer reach
- More opportunities for meaningful engagement
- Greater operational efficiency
The takeaway
Voicia helps collections teams turn missed connections into opportunities, allowing loan officers to spend less time repeatedly dialing and more time on conversations that matter.
Want to see what persistent AI outreach can do for your portfolio? Request a demo.
